Bookseller's Nightmare

A prim middle-aged woman steps up to the counter and asks if we have any books by the novelist Catherine Cookson. I say I don't think so but I agree to check the shelf and the stockroom. No Catherine Cookson. She would like to order some. I reach for Books in Print, but the volumes we have on our reference shelf are decades old and the authors volume is missing anyway. I switch on the microfiche reader. The information that is displayed on the screen has nothing to do with books. Instead, there are a series of street-level views of a city, and I can't even find the intersection I'm looking for. In the meantime, someone has set down a plateful of very appetizing-looking chocolates next to the microfiche reader, but who knows when I'll have a chance to try one.